Política de reembolso

30-Day Money-Back Guarantee & Return Policy

Last Updated: July 2026

At ViralVaultX, we stand behind the quality of every product we offer. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible items. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return:

  • The item must be returned within 30 days of delivery.
  • The product must be unused or gently used and in good condition.
  • All original accessories, packaging, manuals, and included items must be returned.
  • Proof of purchase or your order number is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Personal care products that have been used
  • Consumable items
  • Gift cards
  • Clearance or final sale items
  • Products damaged through misuse or improper handling

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos or a short video showing the problem

We’ll work quickly to provide a replacement, exchange, or refund where appropriate.

Refund Process

Once your returned item has been received and inspected, we’ll notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you’d like to exchange an item for the same product, please contact our support team. Exchanges are subject to product availability.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, ViralVaultX will cover the return shipping cost.

For returns due to a change of mind or ordering the wrong item, customers are responsible for return shipping costs unless otherwise stated.

How to Start a Return

To begin a return, please contact our customer support team with your:

  • Full name
  • Order number
  • Reason for the return

We’ll provide return instructions and the next steps.

Contact Us

If you have any questions about our return policy, please contact us:

Email: Support

We typically respond within 24 hours.